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Grand Rush casino

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Terms and Conditions

Online Casino Terms and Conditions

Casino Terms and Conditions

 

Get the full Terms and Conditions of play that are applicable to all of our casinos.

1. APPLICABILITY OF THIS AGREEMENT

By using or installing the software, making use of any services and / or taking part in any promotion at Grand Rush Casino, you acknowledge that you have read and accepted these Terms and Conditions, and agree to comply with them.

You further acknowledge that non-compliance with any casino terms and conditions could lead to your account being closed, disqualification from any promotion, the possible forfeiture of wins and /or the taking of Legal Action should it be deemed necessary by casino management. The Casino Terms and Conditions are liable to change from time to time without prior notice or notification being sent to player's. It is the player's responsibility to regularly check all of the casino Terms and Conditions for any changes that are made.

2. LEGAL REQUIREMENTS OF USE

You may not make use of Grand Rush Casino software and services if you are under the age of 18. It is your responsibility to ensure that YOU are of legal gambling age in the jurisdiction you reside in. Grand Rush Casino reserves the right to refuse any winnings to any player under the legal gambling age of their jurisdiction. We also reserve the right to ask for proof of age and close or suspend your account until satisfactory proof of age is provided. Some jurisdictions do not allow Online Gambling. The onus is on you to comply with any and all laws that govern the jurisdiction you live in. Should you live in such an area where online gambling is not allowed, or are under the necessary legal age, and you receive any correspondence from Grand Rush Casino, we apologize for the error and ask that you please ignore the correspondence.

Any use of Grand Rush Casino software or services is at your sole discretion and risk. Employees and immediate family members of Grand Rush Casino and any company or entity associated to it in any way (distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotion or other agencies) may not take part in any service or promotion offered by Grand Rush Casino. You may not make use of robots to play any of the casinos' games.

 

3. ONE ACCOUNT AND TRUE PLAYER IDENTITY

In order to use any services of Grand Rush Casino you will need to register an account at any one of our casinos. You need to choose a valid email address as your account name / sign-in. This is important because we will communicate weekly bonuses and other offers to that email address and you will miss out if your sign-in email is not valid, or if you do not regularly check it for offers.

You also need to choose a password and are responsible for the security of that password. It is the player's responsibility to keep his/her private user name and password secret and confidential. Any use of the software application through the player's username is the sole responsibility of the player. Should you suspect someone of fraudulently using your password to play on your account you should contact the support desk of the casino in question immediately to enable a Player Services Agent to change that password and take any other appropriate action.

You may only open an account if you reside in a relevant country and also use the currency of that country of residence. Should we find that you are operating your account under a false currency (ie. different from your country of residence stated) or claiming offers not specified for your country, your account will be suspended, with any transactions relating to it cancelled and winnings forfeited on the basis of suspicion of fraud.

You are only allowed to have one account at Grand Rush Casino and there are no costs associated with opening your account. Grand Rush Casino reserves the right to close all multiple accounts and, should management have reasonable grounds to suspect that the multiple accounts were opened with fraudulent intentions, we reserve the right to cancel any transaction related to the suspected fraud attempt.

Upon opening your account at Grand Rush Casino, you will be required to verify your identity via phone. This is a necessary security measure and is for your protection.

4. TAXES

You are responsible for the paying of any taxes on any prize or winnings accrued at any one of our casinos.

By accepting a prize or withdrawing any winnings you acknowledge and agree to this stipulation.

 

5. DISPUTES & DISCREPANCIES

If you have any complaint, claim or dispute regarding the outcome of any activity at Grand Rush Casino you need to submit your complaint to us, in writing, as soon as possible after the incident has occurred.

Please be sure to send your correspondence to the support desk of the casino in question and we'll make every effort to address your query and work towards a satisfactory outcome.

Please note that the decision of Grand Rush Casino management will be final and binding. Should you encounter a discrepancy between the results on Grand Rush Casino gaming server and your own results on your computer, the results on our server shall be considered correct and final.

 

6. PLAYER CONFIDENTIALITY GUARANTEE

Grand Rush Casino will contact you on the email address provided as your login name for all promotions, bonuses and other information.

Unless you agree to your identity being used in promotional material (such as if you win a big progressive jackpot) Grand Rush Casino guarantees your anonymity. Your personal information, contact details etc. will only be used by Grand Rush Casino to promote, advertise, communicate and alert you of casino activity, promotions, bonuses and other news that affect your play.

Grand Rush Casino owns your personal information and will not sell, transfer, trade or rent your details out to any party.

All personal information submitted to Grand Rush Casino is considered privileged and is protected under all costs.

 

7. ADDITIONAL PLAYER CONDITIONS

Any material(s) obtained from Grand Rush Casino are automatically void if counterfeited, reproduced, forged, mutilated, tampered with or altered in any way. Any and all materials submitted for prize claims are the property of this casino and will not be returned. Grand Rush Casino is not responsible for lost, incomplete, illegible, late, damaged, mutilated or misdirected requests, prize claims or entries.

Liability for materials obtained from Grand Rush Casino containing any error is limited to replacement.

Grand Rush Casino does not undertake to notify Players that they have outstanding balances to collect. You are responsible for withdrawing or playing out any funds that are held in your account.

Please note that any malfunction voids all plays, and pays.

Grand Rush Casino reserves the right to limit or refuse any wager.

Grand Rush Casino also reserves the right to withdraw or suspend any game, tournament, competition, promotion, bonus, loyalty program or any of its associated benefits. This is at the sole discretion of the Grand Rush Casino Management who will NOT BE LIABLE in the event of such a cancellation.

 

Grand Rush Casino (or other casinos and entities that may be launched subsequently) will not be liable, and are not liable for any damages in the following scenarios:

  • For any damage which may be caused to the Player by the interception or misuse of any information transmitted over the Internet.

  • For fire, explosion, flood, theft, malicious damage, strike, lockout, or industrial action of any kind.

  • Any event or major occurrence that is out of our control.

  • Telecommunications or any other data transmission system failings that lead to delays, losses, errors, or omissions.

  • For any loss as a result of any act of God. (Earthquakes, floods, lightning etc.)

  • For an outbreak of hostilities, riot, civil disturbance, acts of terrorism.

  • For the acts of Government or authority (including refusal or revocation of any license or consent).

  • Grand Rush Casino central computer system (or any part thereof) failing.

 

Grand Rush Casino will not force you to honor any obligation other than what is provided for by our Terms and Conditions. Similarly you cannot force Grand Rush Casino to honor any obligation outside the parameters of our rules and regulations.

The player shall forfeit any winnings made as a result of computer or software error. In such an event Grand Rush Casino shall be liable for your initial deposit only. Cheating of any sort shall result in the forfeiture of all balances in your account. Such forfeiture does not prevent Grand Rush Casino from instigating legal action, should it be deemed appropriate.

Grand Rush Casino, together with its partners, directors, officers, media, promotion or other affiliated agencies, as well as licensees, distributors or any employees or any other affiliated entities are indemnified from all costs, liabilities, damages or expenses that may arise from any player's use of this casino group's software or any other service, or promotional activity.

Grand Rush Casino, or any derivative of it are registered trademarks, service marks and / or trade names of Grand Rush Casino Gaming Group, its subsidiaries, licensors or any associated companies. All material used by Grand Rush Casino, including but not limited to its unique software, images, photographs, animations, videos, music, audio, graphics, pictures, text or any other intellectual property are owned by the Casino - no player has rights to anything created for or by Grand Rush Casino. All materials are protected by copyright and may not be used unless explicit written consent is provided by Grand Rush Casino.

Grand Rush Casino and our designated agents may investigate any Real Account Holder's credit worthiness should it be deemed necessary. This is to the benefit, and for the protection of, the casino and the individual player.

 

Grand Rush Casino reserves the right to report any and all suspicious activity that could be in contravention of the laws on money laundering and other criminal acts such as:

  • The suspected intention to conceal or disguise funds accrued from illegal activities.

  • Suspicion that criminal activity is facilitated through the use of Grand Rush Casino software and services.

  • The use of money suspected to have been accrued through illegal activity.

  • Should Grand Rush Casino management suspect any fraudulent activity at any of our casinos, Grand Rush Casino reserves the right to:

  • Withhold money held in a suspect account

  • Refuse access to any entity affiliated to the casino

  • Deactivate or Close the suspect account

  • Report the matter to the authorities- Submit and compile a report of the activity

 

All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed. Exception: All players whose currency is not available at our casinos may register to play in AUD$.

All players who make a deposit, must wager the deposit amount at least once, before any withdrawal will be allowed. E.g.: If a player deposits $50, the player will need to place bets totaling $50 on any game before a withdrawal will be permitted.

 

8. BONUS TERMS & CONDITIONS - GENERAL

All players are limited to bets that do not exceed $5 per round and $ 0.50 per line when playing with any active bonus. Any bets that exceed these limits will cause all winnings to be void.  

Free Bonus Money or Free Spins (No Deposit Required) bonuses carry a playthrough requirement of 50X unless indicated differently on the promotional material you received before a player can make a withdrawal. Prior to any withdrawal being allowed on the first claim of a free player bonus or free spins, a player must have made a deposit that is at least equal to 50% of the withdrawal amount. I.e.: If you claim $250 Free, have met stipulated playthrough requirements and have money to withdraw, you must make a deposit of at least $125 before the withdrawal will be processed.

Match deposit bonus offers of 100% or less will carry, a playthrough requirement of 40X before a player can make a withdrawal. There are no maximum withdrawable limits on money won from a 100%, or less, match offer, a player is entitled to all winnings from these match bonuses.

Match deposit bonus offers greater than 100% will carry, a playthrough requirement of 60X before a player can make a withdrawal and have a maximum withdrawable limit of 10 times the value of the deposit.

Employees and immediate family members of Grand Rush Casino and any company or entity associated to it in any way (distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotion or other agencies) may not take part in any bonus or promotion offered by Grand Rush Casino.

A free player bonus can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card/debit card number, and environments where computers are shared (e.g. universities, schools, public libraries, workplace etc).

Player's that have never deposited at the casino, may only make a withdrawal on any bonus, free spins or loyalty points, once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player's account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal casino terms and conditions.

All promotions at Grand Rush Casino are by invitation only. All promotions at Grand Rush Casino are limited to Real-money players only. No withdrawal is allowed as long as there are active and / or pending bonuses which have withdrawal restrictions until play through requirements are satisfied.

A player is only permitted to claim one free bonus offer on their casino account, where no deposit is required. This includes free money offers and free spins offers. Should a player claim more than one free bonus offer (in succession without making a purchase at the specific casino in question), any winnings generated from this bonus will be null and void.

Table and Video Poker Game Restrictions: New players are restricted from using match offers on their first 3 deposits at any of the casino's video poker and table games. The casino reserves the right to void any withdrawal made if a new player is found in contravention of this rule. New players are welcome to use their first three deposit match bonuses on Slots, Keno or Scratch Card games.

Purchasing players may only claim a deposit match bonus offer in the first 5 minutes of their purchase or if their account has 75% of the original deposit available in their cash balance. If your account has an amount lower than 75% of the original deposit amount in the account, or if 5 minutes have passed since the deposit was made: the bonus system and our customer service support staff will be unable to award the match bonus offer in question.

Deposit Match Bonus claims on deposits that have been wagered in full (to a zero balance), will be subject to the sole discretion of the Casino and a maximum withdrawal rule of $100 will be applied.

Where a Discretionary/ Free bonus is awarded (excluding Deposit Match Bonuses) by the Casino Support Staff, the bonus rewarded will have a maximum withdrawal rule of $100.

Deposit Match Bonuses of less than or equal to 100% do not have a maximum withdrawal restriction.

Deposit Match Bonuses greater than 100% carry a maximum withdrawable limit of 10 times the value of the deposit.

All Free Spins will have a maximum withdrawal of $100. This would apply to all regular casino offers, free spins that are offered as part of any other deposit match offer; and all free spins awarded by the casino where no deposit is required.

 

Wagering for Bonuses - Play through Requirements (% contribution per game as follows):

Slots 100%

Keno 100%

Roulette 50%

Three Card Poker 50%

Baccarat 25%

Video Poker 10%

Blackjack 5%

* Percentage of wager placed that counts towards meeting wagering requirement.

Progressive Jackpots

No winnings on progressive slots will be honored if a player has an active bonus. Any bonus stays active while there is a balance within the account that has been accrued through the use of a bonus or is in any way tied to a bonus. This includes any winnings made from a bonus, including a balance where wagering has been met, and any withdrawable balance or pending withdrawals as a result. The balance needs to be withdrawn from the account in total or forfeited by the payer for the bonus to be considered non-active.

Bonus Money

Bonus Money (No Deposit Required) bonuses need to be played through before a player can make a withdrawal. Please see Section 10: Maximum Withdrawal.

Bonus Money (Any Match Offer) needs to be wagered through by all Tier players before a player can make a withdrawal. For example:

Deposit $100, get a 100% Match Bonus. To withdraw a player will need to wager $100 (Bonus amount) x 40 = $4,000

All and any withdrawal or pending withdrawal will result in the voiding of the right to receive the remaining bonuses.

For free spins offers that are additional to a match deposit offer (ie. offered as part of a match deposit package as an added bonus), the maximum withdrawal allowed is $100 on those particular free spins.

EXCLUSION: Any free spins offers not applicable to this rule will be will be so stated by casino management.

 

Each individual player is entitled to one (1) consolidated account only. Winnings will only be paid to players having one account. In cases where a player has more than one consolidated account, winnings will be voided.

Each player may only partake in one bonus-promotion per deposit. If a player receives more than one bonus-promotion per specific deposit, any winnings will be voided.

Only one deposit match bonus can be claimed per deposit. All deposit match bonuses need to be claimed immediately once a deposit has been made and before any single wager can be placed with the original deposit. If a player chooses to wager the deposit amount first and then proceeds to claim the deposit match bonus thereafter, all money accumulated from winning on the deposit match bonus is then considered null and void. The casino would then reserve the right to forfeit any such winning. The casino views this as a deliberate and fraudulent act to circumvent the benefit that deposit match bonuses are meant to serve as.

 

Please read carefully regarding Sequential and Alternative offers:

Sequential offers: Promotional bonuses that are offered as a package must be claimed in the sequence provided (ie. From first to last bonus code in the order provided).

Alternative offers: Promotional bonuses that are offered with an option to choose between 2 or more deposit bonus offers / free "no deposit" offers (ie. Claim "this offer" OR "that offer") will require a player to claim ONLY ONE of the options presented, regardless of how many deposits are made during that promotional period. Should a player succeed in claiming both offers, they will be found in contravention of promotion terms and conditions and any winnings accrued will be rendered void (with your deposit value refunded). For example, the weekly offers received via email currently offer a regular match bonus offer and a "More Bang for your Buck offer" – you are not allowed to deposit and claim both sets of offers – you may only claim one set of the offers in question when making your deposit during each weekly promotional period.

Unless specifically stated otherwise, all deposits must be wagered, in full, at least once (1), before a bonus, specifically related to that deposit, will be credited.

For the purpose of all bonus-promotions, dates and times shall be calculated according to Australian Western Standard Time (AWST).

 

Where bonuses or promotions are specifically addressed to an individual or casino account, the offers are only valid in respect of the individual or casino account number, as specified in the communication (offer).

Promotional or Bonus offers by E-mail are for the intended recipient only. The offers cannot be transferred to a third party.

Irregularities between the personal details of the Real account holder, and the personal details of the individual identified with the method used to make deposits, will invalidate any offer extended by Grand Rush Casino.

Any player deviating from the promotional rules will be disqualified and winnings voided.

 

Grand Rush Casino reserves the right:

To deny a player any bonus where a player has been identified as a bonus abuser in Grand Rush Casino. In such cases, the original deposit will be refunded, however, the player will not benefit from the bonus or promotion he / she is judged to have abused.

To refuse a promotion or bonus for any reason deemed valid and appropriate including, but not restricted to, promotion abuse by a player.

To close accounts at any time, particularly when registration information is discovered to be incorrect or misleading, or when casino management deems the player's participation to be of dishonest, or when there is a history of chargebacks on deposits made.

To audit any and all withdrawals and reserves the right to reclaim bonuses or winnings for failed audits - the original deposit will be credited to the player's casino account.

To discontinue or cancel any promotion or bonus if management deems it appropriate.

 

Grand Rush Casino promotions department is the sole judge in any dispute regarding any promotional offer.

Each Promotional Term and Condition is severable from each of the other Terms and Conditions.

If any Term or Condition is found invalid, unenforceable or void for any reason, the remaining Terms and Conditions shall remain in force.

In order to qualify for subsequent bonuses, the player needs to make a minimum deposit of $20 between the last bonus credited to their casino account and the date of the next Promotion offer.

Reversed withdrawals are not considered deposits and will not be matched with a bonus.

Non-compliance with all promotion terms and conditions shall be deemed to be 'Promotion Abuse' and, as such, gives Grand Rush Casino Gaming Group management the right to, at its sole discretion, take appropriate actions in order to facilitate a gaming experience that is fair, enjoyable and favorable to all parties involved.

 

NEW PLAYER WELCOME BONUS

Standard Terms and Conditions and Bonus Terms and Conditions apply to the New Player Welcome Bonuses at Grand Rush Casino.

New Real Players qualify for the Deposit Match Bonus advertised on the website on their first deposit at any one of the Grand Rush Casino Casinos.

This promotion is limited to the initial (first) deposit made by a first time new Real Player and for use at the respective Grand Rush Casino Casino only. The definition of First Deposit is the first deposit made by an individual at a Grand Rush Casino Casino.

A maximum bonus as per the advertised offer can be claimed and must be claimed by the player using the bonus code provided.

In order to make a withdrawal, a player needs to wager 40 times the bonus amount.

FOR EXAMPLE: Deposit $100 and get a 100% Match Bonus. To make a withdrawal, a player will need to wager $100 (Bonus) x 40 = $4,000.

Bets placed in the Gamble game feature on slots do not count towards meeting the bonus play-through requirement of 40 times.

Each New Player Match Bonus can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card number/debit card number, and environments where computers are shared (e.g. university, school, public library, workplace etc.)

Grand Rush Casino reserves the right to change the offer, adjust the bonus terms and conditions, or deny a proportion of the bonus due to Player misuse.

A minimum transaction value of $100 applies to all withdrawals

GAMES MEDALS PROMOTIONS

To qualify for a medal prize, there must be an active medal promotion that is running and a player must make a minimum deposit of $50 on the day, a medal is awarded on a game.

Medal prizes cannot be claimed when playing with free money, bonus money or playing free spins.

Medal prizes will be credited to players' accounts on the business day following the end of the medals promotion.

A player will qualify for a maximum of 1 medal prize, at the highest medal value per day of the promotion. For example, if a player wins a Blue, a Bronze, Silver and a Gold Medal on 7 Chakras and a Bronze medal on Vikingdom, the player will receive a prize for the highest medal earned, in this example - a prize for the Gold Medal.

Bonus prizes awarded for medal promotions are subject to a 50X wagering requirement and a maximum cash withdrawal of $100 as per normal casino bonus Ts and Cs.

If a player deposits $50 each day of the promotion and wins a medal on each day of the promotion, their prize will be awarded as per the particular medals tournament details. If a player should win all 5 medals during the promotional period and did deposit on each day that a medal was won, the player will receive a total prize or enter a special draw as stipulated in that particular competition.

All medal promotions are open to depositing players only and will run between the dates and times advertised on the email correspondence you received. Medals promotions will be held only on the games advertised in the email correspondence you received.

 

9. PAYOUT PROCEDURE AT GRAND RUSH CASINO

Please Note: In order to facilitate a streamlined processes, all withdrawal requests will be processed daily within Grand Rush Casino, and is subject to a 48 hour pending period.

Payments will be made on workdays, and NOT on public holidays or over weekends.

To complete a withdrawal, a player will need to upload the following documents to the online cashier, in the Casino (find it on the Casino website under CASHIER):

  • A selfie / photograph of yourself, holding one of these required documents very clearly; Your Driver's license, Your ID document or Your Passport issued by the government of a recognized state or country.

Please provide the above within 336 hours (14 days) of making your withdrawal request. Should you miss this deadline, your requested amount will be reversed into your casino account and you will then be required to log another withdrawal request before you proceed. In this event, Grand Rush Casino will not be held liable for any complications that may arise, including possible wagering requirements that may become applicable on your second withdrawal attempt based on your account status at the time of your subsequent request. Grand Rush Casino takes care to run strict, streamlined payment processes for your convenience, and will assist you in any way possible provided all information is correct and up to date.

PLEASE NOTE that all wire transfer fees are paid by the casino, however there are some correspondence fees that exist and they are beyond our control. These fees are based on your local bank policy. These fees may be reflected in your withdrawal balance.

 

10. MAXIMUM WITHDRAWAL

The maximum withdrawal limit for any Player at Grand Rush Casino is up to $10,000.00

Players can withdraw this amount once per week.

In the event that a player attempts to withdraw more than he/she is eligible for in one week: only the maximum amount allowed will be processed, and the balance of his/her withdrawal will then be returned by the cashiers into the player's casino account. Should monies requested for withdrawal be returned to your account in this manner, neither the cashier nor the casino will be held responsible for any discrepancies or difficulties that may arise around your returned balance i.e. neither the cashier nor the casino will be held liable for any sort of delay in the availability of your returned monies or new wagering requirements in the case of an active bonus.

Player's that have never deposited at the casino, may only make a withdrawal on any bonus, free spins or loyalty points, once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player's account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal casino terms and conditions.

Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $100 applies.

All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed. Exception: All other players whose currency is not available at our casinos may register to play in AUD$.

Where a player has won using their second free money offer/no deposit bonus (i.e. no deposit was made), such winnings will be forfeited and no withdrawal will be permitted.

A maximum of 1 withdrawal is permitted; where a player has won using a free money offer/no deposit bonus (i.e. no deposit was made).

Players who have previously made deposits and have won using a free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $100 applies.

Bonus prize monies won from any of our tournaments, medals promotions, leaderboard competitions, etc. are all considered to be Free Money and are therefore subject to our maximum withdrawal limit of $100. Please note that if you should win more than this amount on any further play, your limit of withdrawal will remain at $100.

All loyalty point bonuses that have been redeemed will carry a maximum withdrawal of $100 once wagering requirements have been met.

For winnings accrued while playing with free bonus money, free spins, or loyalty points, the casino will pay the maximum amount allowed as stated above for free money and loyalty point wins. Players are advised to withdraw the maximum amount available from their winnings in full as casino cashiers will forfeit the balance of any such wins once a withdrawal has been made.

Should a player proceed to wager the balance of their free money or loyalty point winnings even after a withdrawal has been made, all further wins, loyalty points accumulated and gifts purchased using these winnings will be considered null and void.

PRIZE MONEY FROM COMPETITIONS

Wagering from wins using loyalty points and/or free money/free bonuses are not eligible for any winning in any competitions and all wins in such instant will be forfeited as it's subject to what is considered fair play.

10. 1 WITHDRAWAL OPTIONS FOR DEPOSIT METHODS

  • If you make a deposit via BTC, withdrawals can be made via BTC;

  • If you deposit via Credit Card, withdrawals can be made via cheque or wire;

  • If you use a Credit Card and BTC/Wallet as deposit methods, then your BTC deposits need to comprise 50% of your total deposits to be able to withdraw via BTC, or else you need to make use of wire transfer or cheques.

10.2 BONUS BACK INFORMATION

  • Players qualify for Bonus Back only when it is advertised and with a specific promotion.

  • Awarding the bonus back and the % bonus back, is at the discretion of the Casino.

  • A Player must make a minimum deposit of $50 to qualify, and the bonus back % will be applied to losses, only if there are no pending withdrawals.

  • Funds will be issued only on real money losses and players must have no pending withdrawals, must not have claimed a free bonus prior, and must have zero funds in their account to claim the Bonus Back.

11. CONFLICT

Should there be any conflict between the English language version and any other language version of the Terms and Conditions and/or any Bonus Terms and Conditions, the English language version shall take precedence & shall be final and binding.

Should there be any conflict between the terms of this Agreement & the terms of The End User License Agreement, the End User License Agreement shall always take precedence & shall be final and binding.

 

12. OTHER

The Casino is committed to protecting and respecting your privacy. Furthermore, the Casino complies with all applicable data protection and privacy laws.

Neither your money nor your identity is compromised at any time because all information is encrypted, safe and secure.

Our casino security measures include:

Advanced Security Technology

Transactional Integrity Safeguards

Strict Privacy Policy

The Casino will contact you on the email address provided as your login name for all promotions, bonuses and other information.

Unless you agree to your identity being used in promotional material (such as if you win a big progressive jackpot) The Casino guarantees your anonymity. Your personal information, contact details etc. will only be used by the Casino to promote, advertise, communicate and alert you of casino activity, promotions, bonuses and other news that affect your play.

The Casino holds your personal information and will not sell, transfer, trade or rent your details out to any party.

All personal information submitted to the Casino is kept on a Secure server, and is considered privileged and is protected.

The Player has the right to close his/her Casino account at any time by contacting our customer service department, requests to will be dealt with within 24 hours.

Successful credit card deposits are debited from Players' credit card accounts and credited to Players' Casino account instantly.

Should a player’s Credit Card deposit be deferred due to banking errors or delays, the player’s casino account will be credited immediately and deferred billing will commence. If the casino is unable to recover the funds from the player’s credit card/bank account within 72 hours, then deferred billing will cease, and all player winnings, bonuses and loyalty points accrued from the said deposit will be deemed null and void.